Online Reputation Management Service for Hotels & Small Businesses
Your guests are already talking. The question is, are you listening? At ThisRapt, our online reputation management service helps hotels and small businesses take control of their public perception across platforms like Google, TripAdvisor, Yelp, Booking.com, and more. We don’t just monitor, we strategize, optimize, and protect your brand online.
52% of people wouldn’t consider a hotel without reviews. 94% avoid brands with bad ones.In today’s search-first world, reputation is currency. And your online reviews are the first impression that either builds trust or breaks it. Whether you're a boutique hotel, a B&B, or a growing service brand, our online reputation management strategy ensures every review becomes a conversion opportunity.
Benefits of Our Online Reputation Management Solutions
We turn your guests’ feedback into your greatest marketing asset:
Positive reviews improve your search presence, bringing more organic traffic to your website.
Guests trust 5-star ratings. We’ll help you earn them and convert browsers into bookers.
Fresh, keyword-rich reviews power your local SEO and push you up the rankings.
Responding to reviews builds loyalty. Managing sentiment builds long-term reputation.
Reputation influences your visibility on platforms like Booking.com, Expedia, Google Hotel Ads, and Trivago.
We amplify your best reviews across Google, TripAdvisor, and more to keep your brand top of mind.
Got a few bad reviews dragging you down? We craft strategies to dilute, repair, and recover your digital standing.
Our Online Reputation Management Strategy
At ThisRapt, we follow a performance-driven, hospitality-focused approach:
Audit & Monitor
We scan all major review platforms, social channels, and OTA sites for brand mentions, reviews, and sentiment trends.
Respond with Precision
Our team crafts thoughtful, timely responses to all guest reviews positive or negative preserving your voice and brand tone.
Amplify Positive Sentiment
We highlight and repurpose great reviews across your website, social media, and ads to enhance credibility.
Improve Feedback Loops
Our insights help you enhance guest experience based on recurring patterns in feedback turning data into action.
Review Generation Campaigns
We help you proactively collect fresh, high-quality reviews from happy guests—on platforms that matter.
FAQ's
It’s the process of monitoring, responding to, and improving guest reviews across all online platforms, helping increase visibility, trust, and bookings.
Reviews directly influence buying decisions, local SEO rankings, and customer retention. A single bad review can cost you thousands in missed revenue.
We manage reviews across Google, TripAdvisor, Yelp, Booking.com, Expedia, Trivago, Facebook, and more.
Absolutely. We write and manage brand-appropriate responses that reflect your tone and values within 24-48 hours of review posting.
Yes. You get access to a real-time dashboard showing your review scores, sentiments, keyword mentions, and competitive benchmarks.
Yes. Review signals like star ratings, recency, and review keywords are major ranking factors in local search.
Yes. Our services are tailored for hotels, restaurants, salons, cafes, and small service-based businesses.
We don’t delete reviews but we help you respond strategically, correct missteps, and rebuild guest trust over time.
Clients often see a 20–40% increase in direct bookings, improved search rankings, and better conversion from their digital channels.
We combine automation with real human strategy, empathy, and copywriting so your reviews don’t sound robotic but genuinely represent your brand.